Technical Support

Online store

I did not receive an invoice

Verify that you are registered with a valid email address and that it was entered correctly. 

You should also make sure that educatall does not appear in the "Unwanted email" section of your inbox. This is a frequent problem with Hotmail addresses.  If this is the case, there is an option which allows you to authorize emails.

If your problem persists or if you do not find answers to your questions, contact us. Describe your situation as precisely as possible.

Our goal is to respond to requests for assistance within a reasonable delay from Monday to Friday between 8:30 AM and 3:30 PM.

How can I track my order?

Go to the "My account" section of the online store to follow your order at any time.

Are credit card payments secured?

Yes, when you pay by credit card your transaction is done via a secured payment server and protected by SSL. We use the Desjardins payment server.  We accept Visa, Master Card, and American Express from all banks.

Can I pay by credit card when I call in an order?

Yes, simply contact one of our representatives by calling 1-888-986-7126.

Do you ship outside of Canada?

Yes, however, you must pay for your order by credit card. For more details, refer to the information section in the lower left-hand corner of the online store.